critical incident technique

常见例句

The study tries to discuss customers' perception of unfairness by applying critical incident technique.
本研究運用關鍵事件法探討顧客感知的服務不公平性問題。
To explore the possible costs and barriers of patients switching medical service by using critical incident technique.
作爲一種定性研究方法，關鍵事件技術特別適用於理論發展和琯理有傚性等研究目的。
This paper uses CIT(critical incident technique)to examine how the service failure and recovery affect customer satisfaction and word of mouth.
本文利用關鍵事件分析法對餐飲業的服務失敗與補救戰略進行了研究。